Shipping policy
How much does it cost to ship my order?
- UK shipping costs £3.05 or free over £40 with Royal Mail
- Orders placed after 1pm on Friday will be shipped on the next working
- Orders placed over the weekend are shipped Monday with next day delivery
- Allow up to 2 weeks for pre-order items to be dispatched. Please note if you add other items to your order these will not be dispatched until your pre order item(s) arrive in stock and will be sent together in one shipment
- International shipping is £9.95 for tracked shipping
- Free tracked international shipping on orders over £100
Now the UK has left the EU, all orders from within the EU are subject to pay VAT on their order, we don’t collect VAT upon payment so it may be collected upon delivery, the courier may reach out to you to make The VAT/Customs payment once the package has entered the country. We do not cover the cost of customs fees.
Royal Mail is our domestic carrier who passes it onto other carriers for international orders.
I didn't receive my order conformation or tracking number, where can I find it?
Please send us an email with your Name, Email & Order # and via our Contact Us Page.
How can I track my order?
UK orders are sent with Royal Mail first class signed for and isn’t fully trackable, if your order doesn’t arrive within the five working day period please drop us an email as all signed for orders are given a parcel number which can be put into the Royal mail website
My item is lost in the mail, what do I do?
We are so sorry if your order has been lost, please use the contact form via the website so we can assist you. You are responsible for your order if you enter the wrong shipping address.
Do you ship to my country?
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.
Can I cancel my order once placed?
Unfortunately we cannot cancel your order once placed as your order will already be processing, you can return the order for a refund once it arrives
Unfortunately we cannot cancel your order once placed as your order will already be processing, you can return the order for a refund once it arrives
Can I request an address change on my order?
Unfortunately we are unable to make address changes as we may not see your email before dispatch
When will my order arrive?
Your order is packed and shipped within 1-3 working days of your purchase and 95% of the time will arrive the following working day, if not it will arrive in the second working day
- Average delivery time for domestic orders is 1-2 business days once shipped.
- Average delivery time for European orders is 4-7 business days from day of shipment via Royal Mail only
- Average delivery time for other International orders is 6-12 business days from day of shipment via Royal Mail only
We ship Monday - Friday, with the exception of UK holidays.